We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, with tags, and in their original packaging, along with your receipt or proof of purchase.

To start a return, contact us at clientcare@crestora.jewelry. If approved, we’ll provide a return shipping label and instructions. Items sent without prior authorization cannot be accepted.

Damages & Issues: Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Non-Returnable Items: Custom or personalized pieces, sale items, gift cards, perishable goods, hazardous materials, and personal care items cannot be returned. Contact us with questions about specific items.

Exchanges: To exchange an item, return your original purchase and place a separate order for the new item.

Refunds: Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method. Processing times may vary by bank or credit card company.